Delivery Information
Delivery & Risk
Orders will be processed and dispatched as soon as possible and we will try to dispatch items either 'same day' or within 2-7 working days. We reserve the right to supply up to 28 days and will keep you informed of any delays due to unavailability of stock and the anticipated delivery date. All orders and payments will be screened for evidence of fraudulent activity. In some instances, this may cause a delay in the dispatch of your order. Orders will be dispatched once all of the items ordered are available. If there is a delay on a specific item, you may be contacted to establish whether you would prefer to split the order or wait for a single delivery. We endeavor to supply orders accurately, however the responsibility remains with the purchaser and user of all products to verify that the product is correct prior to use.
If your order arrives damaged please contact our Customer Service team who will arrange a replacement or refund as preferred. Damages or incorrect items should be notified to us within 30 days of receipt. We may ask you for photographs of any damages prior to processing a claim. When you place an order, you may be asked for delivery instructions including a ‘leave safe’ preference. Our couriers will follow these instructions wherever possible.
Payment will be taken at the time of requesting the order (not at the point of dispatch). All items are offered for sale subject to availability. We aim to dispatch all orders within 3 days of receiving payment.
Lost in transit - if an order has not arrived and was dispatched with Royal Mail, please wait 10 working days from the date the item was due to be delivered before contacting our support team. We will then be able to process this as a missing item. For International orders with Royal Mail Air Mail, we need to allow 35 working days from the due date of delivery. If an order is dispatched with a courier it will be fully tracked and you should contact Customer Service as soon as you believe it may have gone missing in transit. For all orders, regardless of delivery method, you must report missing items to us within 35 days of the date of dispatch.
Incorrect Address - you are responsible for entering your full postal address correctly, and selecting it on each order. All The Gear Equestrian Essentials takes no responsibility for missing items that have been sent to an incorrect, old or inaccurate address.
If delivery is likely to be subject to undue delay, we will contact you by email. You will have the option of a full refund in this case, or of waiting for availability (this might be due to a manufacturer or other reason beyond our control). Delivery to some addresses may carry a higher delivery charge for certain items. This will be displayed prior to making payment. Other conditions do apply regarding deliveries. By agreeing to these terms and conditions, you are also agreeing to what is stated on our delivery information page.
The terms and conditions for Royal Mail, DPD, Amazon and UPS can be found at the following links:
Royal Mail Terms & Conditions of Carriage
DPD Terms & Conditions of Carriage
Amazon Shipping Terms & Conditions
UPS Terms & Conditions of Carriage
By selecting one of the delivery services above you will be deemed to have accepted these terms and conditions of carriage.
Shipping to the EU & International Orders
We are currently unable to offer international shipping, all international orders will be cancelled and a full refund issued. we are sorry for any inconvenience.
Orders will be processed and dispatched as soon as possible and we will try to dispatch items either 'same day' or within 2-7 working days. We reserve the right to supply up to 28 days and will keep you informed of any delays due to unavailability of stock and the anticipated delivery date. All orders and payments will be screened for evidence of fraudulent activity. In some instances, this may cause a delay in the dispatch of your order. Orders will be dispatched once all of the items ordered are available. If there is a delay on a specific item, you may be contacted to establish whether you would prefer to split the order or wait for a single delivery. We endeavor to supply orders accurately, however the responsibility remains with the purchaser and user of all products to verify that the product is correct prior to use.
If your order arrives damaged please contact our Customer Service team who will arrange a replacement or refund as preferred. Damages or incorrect items should be notified to us within 30 days of receipt. We may ask you for photographs of any damages prior to processing a claim. When you place an order, you may be asked for delivery instructions including a ‘leave safe’ preference. Our couriers will follow these instructions wherever possible.
Payment will be taken at the time of requesting the order (not at the point of dispatch). All items are offered for sale subject to availability. We aim to dispatch all orders within 3 days of receiving payment.
Lost in transit - if an order has not arrived and was dispatched with Royal Mail, please wait 10 working days from the date the item was due to be delivered before contacting our support team. We will then be able to process this as a missing item. For International orders with Royal Mail Air Mail, we need to allow 35 working days from the due date of delivery. If an order is dispatched with a courier it will be fully tracked and you should contact Customer Service as soon as you believe it may have gone missing in transit. For all orders, regardless of delivery method, you must report missing items to us within 35 days of the date of dispatch.
Incorrect Address - you are responsible for entering your full postal address correctly, and selecting it on each order. All The Gear Equestrian Essentials takes no responsibility for missing items that have been sent to an incorrect, old or inaccurate address.
If delivery is likely to be subject to undue delay, we will contact you by email. You will have the option of a full refund in this case, or of waiting for availability (this might be due to a manufacturer or other reason beyond our control). Delivery to some addresses may carry a higher delivery charge for certain items. This will be displayed prior to making payment. Other conditions do apply regarding deliveries. By agreeing to these terms and conditions, you are also agreeing to what is stated on our delivery information page.
The terms and conditions for Royal Mail, DPD, Amazon and UPS can be found at the following links:
Royal Mail Terms & Conditions of Carriage
DPD Terms & Conditions of Carriage
Amazon Shipping Terms & Conditions
UPS Terms & Conditions of Carriage
By selecting one of the delivery services above you will be deemed to have accepted these terms and conditions of carriage.
Shipping to the EU & International Orders
We are currently unable to offer international shipping, all international orders will be cancelled and a full refund issued. we are sorry for any inconvenience.